GranaWin Privacy Policy

At GranaWin, we are committed to protecting your personal data and respecting your privacy whenever you use our platform. This Privacy Policy explains how we collect, use, store and protect the information you share with us when you register, deposit, play or contact our support team. By creating an account with granawin.com, you agree to the practices described below. Our GranaWin Casino operates under licenses issued by Curaçao eGaming and the Kahnawake Gaming Commission, and we handle your data in accordance with these regulatory frameworks.

Information We Collect

When you register for a GranaWin login or use our services, we collect several categories of information to verify your identity, process transactions and provide you with a safe gaming environment. We gather this data directly from you and automatically through your use of our website and mobile app.

• We collect registration details such as your full name, date of birth, email address, phone number and residential address.
• We record financial information, including deposit and withdrawal history, payment method details and transaction amounts across our supported currencies.
• We track your gaming activity, including bets placed, games played, session duration and bonus usage, to improve our services and ensure fair play.
• We collect technical data such as your IP address, device type, browser information and geolocation, which helps us confirm that access originates from a country where gambling is legal.
• We may request identity verification documents, including a government-issued ID, proof of address or a selfie, as part of our compliance procedures.

How We Use Your Data

We use the information we collect to operate our GranaWin online casino responsibly and to comply with our legal obligations. Our processing purposes include the following.

• We use your data to verify your age and identity, ensuring you meet the minimum age requirement of 18, or the local age of majority where higher.
• We process your financial details to handle deposits, withdrawals and to apply any applicable bonus granawin promo code or bonus terms to your account.
• We monitor account activity to detect fraud, money laundering or attempts to circumvent our restricted country list through false registration information.
• We use your contact details to send account notifications, security alerts and, where you have opted in, promotional offers such as a granawin no deposit bonus or other bonus GranaWin promotions.
• We analyze aggregated data to improve our GranaWin app, mobile app performance and overall website functionality.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on the necessity of processing to perform our contract with you when you use our GranaWin casino services. We also process data to comply with our licensing obligations under Curaçao eGaming and Kahnawake regulations, to pursue our legitimate interests in preventing fraud and abuse, and, where required, based on your explicit consent, such as when you subscribe to marketing communications or push notifications for our subscription bonus.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to remember your preferences, keep you logged in and analyze how you interact with our platform. Cookies help us personalize your experience at Grana Win Casino and measure the effectiveness of our promotional campaigns. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our site or our GranaWin app download experience.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with selected partners where necessary to operate our services.

• We share data with payment providers such as Visa, Mastercard, Skrill, Neteller, ecoPayz and cryptocurrency processors to complete your granawin withdrawal or deposit requests.
• We share information with regulatory authorities, including our licensing bodies, where required by law or to investigate suspected fraud.
• We work with game providers, including NetEnt, Microgaming, Evolution, Pragmatic Play and other studios, who may receive limited gameplay data necessary for game functionality and fairness verification.
• We may share information with identity verification services to confirm your documents during the account verification process.
• We disclose information where legally compelled, such as in response to a court order or law enforcement request.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax and anti-money laundering obligations. Where your GranaWin casino account becomes inactive for twelve consecutive months, we may apply a monthly administrative fee as outlined in our Terms and Conditions, and we continue to retain relevant records for the period required by applicable regulations, even after account closure.

International Data Transfers

Because we operate as an international GranaWin online casino, your data may be transferred to and processed in countries outside your country of residence, including jurisdictions where our servers, payment partners or support providers are located. We take appropriate contractual and technical measures to ensure that any such transfer maintains a level of protection consistent with this Privacy Policy.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. Our security measures include encryption of sensitive financial data, restricted access controls for our staff, and regular monitoring of our systems. Despite these safeguards, no method of electronic transmission or storage is completely secure, and we encourage you to use a strong password and keep your GranaWin casino login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honor these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information in your account.
• You can request deletion of your data, subject to our legal retention obligations related to gaming regulations.
• You may withdraw consent for marketing communications at any time by adjusting your account preferences or contacting our support team.
• You have the right to object to certain types of processing, including profiling used for promotional purposes.

To exercise any of these rights, you can reach our team through the Contact Us form, which we answer within 24 hours, or by emailing our support address. We review all privacy-related claims within 30 days and send our decision to the email address associated with your account.

Restricted Jurisdictions and Compliance

We configure our platform to be accessible only from countries where online gambling is legal. Registration from restricted jurisdictions is not permitted, and providing false country information to bypass this restriction may result in confiscated winnings and permanent closure of your account. We process location and registration data specifically to enforce these compliance measures and protect the integrity of our GranaWin casino operations.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years old, or the legal age of majority in their jurisdiction if higher. We do not knowingly collect personal data from minors, and we take immediate action to close any account and remove associated data if we discover it belongs to an underage individual.

Third-Party Links and Services

Our website may contain links to third-party services, including payment processors and affiliate partners. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before submitting any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will notify you of material changes by posting the updated policy on our website, and continued use of our GranaWin Casino services after such changes constitutes your acceptance of the revised terms.

Contact Us

If you have questions about how we handle your personal data, or if you wish to submit a privacy-related complaint, we invite you to contact our support team at support@granawin.com or our dedicated complaints address at complaints@granawin.com. We are available 24/7 through live chat to assist you with any privacy concerns regarding your GranaWin account.