GranaWin Terms and Conditions

Welcome to GranaWin Casino, operated by TechSolutions Group N.V. under licenses issued by Curaçao eGaming and the Kahnawake Gaming Commission. These Terms and Conditions govern your use of our website, our GranaWin app, and all services offered through granawin.com. By registering an account with us, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our services.

Eligibility and Registration

We only accept players who are at least 18 years old, or the legal age of majority in their jurisdiction where that age is higher. When you register with GranaWin Casino, we require accurate personal information, and you may hold only one account with us. We enforce a strict one-account policy per person, household, address, email, IP address, payment card, or e-wallet. Attempting to create multiple accounts may result in permanent closure and forfeiture of funds.

Our platform is configured to be accessible only from jurisdictions where online gambling is legal. If your country is not listed on our registration form, we do not permit account creation from that location. Selecting an incorrect country to bypass this restriction is a serious breach of our terms, and we reserve the right to confiscate any winnings and permanently close the account involved.

Restricted Territories

We do not accept registrations from Belarus, Ukraine, Curaçao, Cyprus, Estonia, France, French Guiana, French Polynesia, Gaza Strip, Gibraltar, Guadeloupe, Israel, Jersey, Latvia, Lithuania, Malta, Netherlands, Russia, United Kingdom, United Arab Emirates, Belgium, USA, Angola, Albania, Iraq, Jamaica, Uganda, Montserrat, Iran, Lebanon, Zimbabwe, Mauritius, Nicaragua, Yemen, Central African Republic, Côte d'Ivoire, Sudan, Liberia, Syria, Cayman Islands, Somalia, Congo, North Korea, Eritrea, Haiti, Sierra Leone, Ethiopia, Myanmar, South Sudan, Burkina Faso, Libya, Mali, Barbados, Rwanda, and Australia. Real-money play is further restricted in additional territories, including Luxembourg, Liechtenstein, Iceland, Kosovo, Western Sahara, and Turkey, among others listed in our compliance documentation. Players from Canada cannot access NYX (NextGen) games, and players from Japan and Georgia are not eligible for any deposit-based bonuses.

Account and GranaWin Login

Once your account is verified, you may use your GranaWin login credentials to access our online casino and sportsbook. We encourage you to keep your login details confidential and notify us immediately of any unauthorized access. For added convenience, we also offer a GranaWin app download for mobile devices, allowing you to enjoy our full games library and place bets on the go. Our GranaWin mobile app mirrors the desktop experience and is regularly updated to maintain performance and security.

If your account remains inactive for 12 consecutive months, we may block it and apply a monthly administrative fee of 10 EUR, or your remaining balance if lower, for as long as the balance stays positive.

Deposits and Withdrawals

We accept deposits via Visa, Mastercard, Skrill, Neteller, iDebit, WebMoney, Instant Banking, ecoPayz, Boleto, Bitcoin, Ethereum, and other cryptocurrencies. Our minimum deposit is 10 EUR/USD, or the equivalent in your selected currency. Deposits and withdrawals must be made using payment methods registered in your own name; any third-party transaction may result in confiscation of funds. We do not charge commissions on transactions, though we may recover processing costs where wagering activity does not meet required thresholds.

Our standard withdrawal limits are 4,000 EUR per day, 10,000 EUR per week, and 40,000 EUR per month, unless otherwise stated in a specific promotion or unless you hold elevated VIP status. All progressive jackpot winnings are paid out in full regardless of these limits. Before requesting a granawin withdrawal, we require that your deposit be wagered at least 3 times on casino and live casino games, or 1 time on sports bets with minimum odds of 1.1.

Verification is required before your first withdrawal is processed. We review submitted documents, which must be clear photographs rather than scans or PDFs, within 48 hours. Failure to complete verification within two weeks results in permanent account closure and forfeiture of any pending winnings.

GranaWin Bonus and Promotions Terms

We offer a range of promotions, including our welcome package: a 100% casino bonus up to 120 EUR plus 120 free spins, a 300% crypto deposit bonus up to 500 EUR, and a 100% sports first-deposit bonus up to 100 EUR. Our second deposit bonus provides 50% up to 100 EUR plus 50 free spins. Please note that our casino and sports first-deposit bonuses cannot be combined; choosing one excludes the other.

To claim any granawin bonus code or granawin promo code, you must select the relevant offer in the cashier before completing your qualifying deposit. All deposit bonuses carry a 40x wagering requirement, and the same applies to no-deposit and free-spin offers unless stated otherwise. We apply real-money wagering before bonus funds, and only one bonus may be active on your account at any time.

Maximum bet while a bonus is active is 5 EUR; exceeding this limit allows us to void the bonus and any associated winnings. Maximum payout from any granawin no deposit bonus or granawin no deposit bonus codes offer is capped at 50 EUR, while payouts from cashback, tournaments, and VIP promotions are capped at 10,000 EUR. Slots contribute 100% toward wagering requirements, while table games and live dealer titles do not count at all. A detailed list of excluded games from providers such as NetEnt, Play'n GO, Pragmatic, and others is available on our Promotions page.

We also run recurring offers such as our Friday Reload Bonus, Saturday Reload Bonus, and an exclusive bonus for installing our GranaWin app. If you prefer not to receive promotional offers, you may disable them entirely through the no-bonuses option in your account settings.

Games and Fair Play

Our online casino features more than 10,000 games from over 90 studios, including VoltEnt, Yggdrasil, Evoplay, Betsoft, Pragmatic Play, NetEnt, Microgaming, and Evolution. We provide live dealer tables streamed in high definition, along with a dedicated sportsbook covering football, tennis, basketball, esports, and virtual sports. All games available through GranaWin Casino are provided by licensed and independently audited studios, and we are committed to ensuring fair outcomes across our entire games library.

Limitation of Liability

We strive to maintain uninterrupted access to our services; however, we do not guarantee that our website or app will always be free of technical issues. We are not liable for losses resulting from circumstances beyond our reasonable control, including connectivity issues, third-party payment provider delays, or the use of VPN services, which may affect game functionality.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools such as deposit limits, self-exclusion, and account closure upon request. If you feel that your gambling habits are becoming a concern, we encourage you to contact our support team for guidance and assistance.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes or improvements to our services. Continued use of GranaWin Casino after any changes constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed.

Contact Us

If you have any questions regarding these terms, our bonus policies, or your account, our support team is available 24/7 via live chat and email at support@granawin.com. Complaints can be directed to complaints@granawin.com, and we aim to resolve all claims within 30 days, sending our decision directly to your registered email address.